EN | FR

Answering customers faster usually means answering them more generically, automation and personal touch don't often go together. As a Pro user, you already have the tools to break that trade-off: one inbox for every channel, an AI chatbot for the first line, and 1:1 SMS and email for when only a direct reply will do. This session shows how they work together, through two real customer moments.

We follow one customer through two real moments, a first message from a lead and a follow-up from an existing client, and show exactly which tool handles each without losing the personal thread.

💡 What's on the agenda

  • See a first message from a lead land in one inbox, with contact history already attached, no repeating themselves
  • Watch the AI chatbot answer a routine question fast, before a human ever needs to step in
  • Send and receive one-to-one SMS and email replies that feel personal, without leaving the contact page
  • Live demo + Q&A with Kelly Hagege

🗓️ When

September 24, 2026, 5 PM CEST

🎙️ Speakers

Kelly, Confirmed Customer Success Manager



REGISTER TO NEXT WEBINAR

Reply faster to every customer: Brevo Conversations, AI chatbot, and 1:1 messaging in one place

Explore our Webinars

Making the Most of Brevo’s Push Notifications: Features, Use Cases, and Best Practices

Not just what's new, but why we're building it and how it fits your strategy.

  • Last quarter's releases, and why we built them 
  • Where Brevo is headed next 2-3 quarters
  • Live Q&A with the team

    With Andrea, Senior Growth & Product Marketing Manager
ROADMAP
Watch replay

The AI Is Already There

Aura is already in your account. Most users use a fraction of what it does.

  • Marketing agent: content, segmentation, send-time
  • Sales & Conversations agents: enrichment, faster replies

    With Mariana, Customer Success Manager


BREVO AURA
Watch replay

Making the Most of Brevo's Push Notifications

Broadcasting to everyone rarely works. See how to target the right push to the right contact.

  • Find your best push use cases
  • Segment with behavior triggers
  • Live demo + Q&A
With Bruno, Push Solution Expert Lead
PUSH NOTIFICATIONS
Watch replay

From Data to Action with Brevo Analytics Studio

You can only optimize what you understand. Turn scattered data into decisions.

  • Read default dashboards
  • Build your own custom view
  • Use AI to speed up insights

With Eva, Senior Product Manager


ANALYTICS
Watch replay

Unlock Custom Objects

Your business runs on its own logic: orders, subscriptions, properties. Bring that logic into Brevo.


  • Model your own business objects
  • Trigger automations from your data, no code
With Benoît, Customer Success Manager

CUSTOM OBJECTS
Watch replay

From acquisition to loyalty

Timing and relevance drive retail performance. See it built end to end.

  • Build high-impact retail journeys
  • Personalize with real-time product data
  • Live demo

    With Léa, Confirmed Product Manager
AUTOMATIONS FOR RETAIL
Watch replay

2026 Roadmap: Shaping Brevo’s Next Chapter

Where Brevo is heading in 2026, and why it matters to you.

  • Key product learnings
  • 2026 strategic priorities
  • A first look at what's coming

    With Seán, Product Marketing Director
ROADMAP 2026
Watch replay

The Anatomy of a Great Email

Smart design choices make emails clearer and more effective.

  • Hierarchy, balance, readability
  • A visual flow that highlights your message
  • CTA best practices

With Sara, Creative Manager

E-MAIL DESIGN
Watch replay

Brevo Sales Platform: Turn Your Leads into Customers

Switching tools slows deals down. Manage marketing and sales from one place.

  • Unified pipeline view
  • Automate tasks with AI
  • Live demo + customer story

With Antoine, Product Director

SALES PLATFORM
Watch replay

Brevo Black Friday 2025: Content That Converts via Email, WhatsApp & Wallet

Make your content work harder, across every channel, before Black Friday.

  • AI product recommendations in email
  • Stronger WhatsApp engagement
  • Smoother Wallet experience
With Carlos, Senior Customer Success Manager
BLACK FRIDAY 2025
Watch replay

Transactional Emails & API

Fast, reliable, personalized, when every message matters.

  • The fundamentals via API
  • Real use cases
  • Live demo: build and send

With Ludwig, Solution Engineer
TRANSACTIONAL EMAILS & API
Watch replay

Discover Brevo Aura

A clear look at what Aura does, and how it changes your daily workflow.

  • Meet Brevo's AI assistant
  • Key innovations for CRM
  • Live Q&A
With Sylvain, VP of Artificial Intelligence
AI
Watch replay

Introducing the New Marketing Automation Editor

Automations that work harder, with less effort to build them.

  • Simplify your workflow build
  • Best practices for high-performing journeys

With Marianne, Lead Product Designer
NEW MARKETING AUTOMATION EDITOR
Watch replay

Beyond Email: Orchestrating Omnichannel Strategies

Email performs better combined with SMS, push, and wallets.


  • State of email in 2025
  • Boosting engagement 
  • Winning with omnichannel
With Monika, Content Marketer

BENCHMARK 2025
Watch replay

Loyalty, More Than Just a Program

Loyalty isn't just discounts anymore, it's a real revenue driver.

  • How loyalty influences sales
  • Making it operationally simple 
  • Real implementation cases
With Vincent, Customer Success Director
LOYALTY
Watch replay

2025 Insights: Unveiling Brevo's Roadmap

Where the product is evolving, and what's coming next.

  • Product evolution so far
  • 2025 strategic objectives
  • First look at new features
With Jeremy, Chief Product Officer
ROADMAP 2025
Watch replay

Email Deliverability Made Simple

DELIVERABILITY
Watch replay
What deliverability really means, and how to track it.

  • The KPIs that matter
  • Best practices for inbox placement

With Freddy, Customer Deliverability Specialist

Contacts, Lists & Segmentation in Brevo

Make your contact management work smarter for every campaign.

  • Optimize list management
  • Segment for personalized high-performing campaigns
With Adam, Senior Technical Customer Specialist
CONTACTS, LISTS & SEGMENTATION
Watch replay

Unlock Your Sales Potential with a Multi-Channel Strategy

Practical guidance to make peak season work.

  • Tips and solutions for the key moment
With Marion, Senior Customer Success Manager
BLACK FRIDAY 2024
Watch replay

Diversify your customer communications with SMS & WhatsApp

Two channels that strengthen how you reach customers.

  • Why SMS and WhatsApp matter
  • Automate SMS, run WhatsApp campaigns
With Anne, Customer Success Manager
SMS & WHATSAPP
Watch replay

Enhancing Customer Engagement Through Mobile Wallet

A spot on your customer's phone, without building an app.

  • Create a mobile space without an app
  • Turn interactions into loyalty
With David, Sales Director of Mobile and Loyalty

MOBILE WALLET

Watch replay

Push Notifications: The Key to a Successful Multichannel Strategy

Two tools to re-engage users, with proof it works.

  • Adding push and pop-ups to your mix
  • Improving conversion with real examples
With Bruno, Push Solution Expert Lead
Watch replay

PUSH NOTIFICATIONS & POP-UPS

Sign up for the upcoming Webinar

Sign up
© Brevo 2024. All rights reserved
We use cookies and other similar technologies to improve your browsing experience and the functionality of our site. By clicking "Accept All Cookies," you consent to the storing on your device of all the technologies described in our Cookie Policy. You can revoke your cookie attestation by clearing your browser session and clicking "Dismiss".